Automate Repetitive IT Support Tasks. Reduce support tickets and improve service levels by letting Access Symphony’s Assistant feature solve user issues virtually.
With reduced support tickets, you can lower helpdesk costs and better utilise your IT resources.
The Discovery module gives you the ability to timebox, helping companies maximise efficiency – which in turn makes it as cheap as possible to run. The module is also only running when needed to minimise costs and be as flexible as you need, whilst also helping get rid of any duplication.
Users need technical support, but a lot of the tickets that your IT staff deal with are routine and repetitive. Symphony Assistant automates repetitive IT support tasks.
Assistant can be tailored to your workflows and integrated with the platforms your enterprise already uses.
Powered by AI, Assistant can take over these support requirements, providing the help, solutions, and information that users need, while freeing up your technical resources for more challenging issues and value-adding tasks.
Most organisations have an IT helpdesk, which is needed to call the helpdesk or to raise a ticket. Assistant allows you to get in front of this through virtual assistant process, which will recommend different fixes and solutions to help guide the user to fix the issue themselves.
By increasing the efficiency of end users, you will inevitably reduce the number of support tickets and therefore avoiding unnecessary costings.
Symphony Assistant integrates with AI technologies such as MS cognitive systems, Teams, Skype, Alexa and Outlook. This provides users with the help and knowledge they need for solving issues within other parts of corporate platforms they use.
Allowing users to adopt self-service, which results in them not needing to contact the helpdesk for simple, predictable requests.
Works in multiple different languages.
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Access Symphony gives you proactive problem-solving and collaboration tools – that automatically centralise data and information, whilst enhance real-time monitoring and giving you best-in-class IT visualisation.
Cut Costs & Improve the User Experience. Portal feature brings together all the IT and business process information that your users need.
PortalMeaningful Oversight of Your Entire IT Estate. The Insights feature of Access Symphony gives you complete oversight of your IT environment, improving decision-making.
InsightsProactive & Reactive Fixing – Sorted. Fix Engine is a database of IT fixes that can be automated or implemented on-demand at any endpoint in your enterprise.
Fix EngineAutomate Repetitive IT Support Tasks. Reduce support tickets and improve service levels by letting Access Symphony's Assistant feature solve user issues virtually.
Make Informed Decisions. Collect data, assess machine performance, and automate tasks in real-time at all endpoints in your enterprise.
AgentTaking Internal Comms Up a Gear. Cut through the deluge of emails that your employees receive to communicate with them directly on their desktop.
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Our complimentary demonstration is designed to highlight the product features most pertinent to your needs. From application packaging and testing to actionable insights and performance visualisation, let’s explore how you can elevate your modern desktop.
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