Symphony

Fix Engine

IT Fixes at Your Fingertips

Proactive & Reactive Fixing – Sorted. Fix Engine is a database of IT fixes that can be automated or implemented on-demand at any endpoint in your enterprise.

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FEATURES

Tickets reduction

75% REDUCTION

Users won’t need to raise as many helpdesk support tickets as the solutions they need are ready and waiting for them in Fix Engine.

Automated fixing

EMPOWER YOUR EMPLOYEES

Admin can send fixes to any number of endpoints across your entire IT environment, solving issues before users encounter them.

Highly flexible

BETTER PERFORMANCE

Implement fixes online or offline, on any platform or technology, and with a UI that can be customized to your enterprise.

Proactive & reactive

FIXING SORTED

Whether it’s issues when moving users to a new platform or the issues that arise day-to-day, the Fix Engine database can catch and solve the vast majority.

IT issues are a reality – it’s how you deal with them that counts.
Whether it’s issues when moving users to a new platform or the issues that arise day-to-day, the Fix Engine database can catch and solve the vast majority.

TRUSTED US ALREADY

You can set them to be implemented at endpoints automatically, or they can be manually actioned by IT admin staff or end-users.

BENEFITS

Ticket avoidance

More the solving of an issue – works hand in hand with Assistant.

Improving EUX

Consistent EUX and has a UI that feels like it is part of the organisation.

Flexibility

Works with a variety of different tech

Resourceful

Tactical work around to problems with no fix

Ready to Get Started?

Let us help you show how much Access Capture can save your organization.

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What our customers have to say

Due to the products API-driven automation we had flexibility to use only what we needed. Our resource optimization and time saving were phenomenal.

Large Management Consultancy

App Packaging & Testing Manager

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Fix Engine

IT Fixes at Your Fingertips

Proactive & Reactive Fixing – Sorted. Fix Engine is a database of IT fixes that can be automated or implemented on-demand at any endpoint in your enterprise.

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Automate Repetitive IT Support Tasks. Reduce support tickets and improve service levels by letting Access Symphony's Assistant feature solve user issues virtually.

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