Access Symphony

Simplify and Streamline IT Support

Access Symphony gives you proactive problem-solving and collaboration tools – that automatically centralize data and information, whilst enhance real-time monitoring and giving you best-in-class IT visualisation.

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EUX

Give end-users the best experience possible through self-service and automation, fixing issues before they become a problem.

Helpdesk

Rely less on your IT helpdesk and create a secure, centralised way to support an efficient request process.

Stability

Real time usage and performance data can help create environment and desktop stability improvements immediately.

What is Access Symphony?

Automated Endpoint Management Creating Positive Change

Access Symphony empowers end-users and gives you a reliable, proactive, way to reduce reliance on expensive IT support tickets. Through automated performance and data gathering we are able to enhance visibility of an organisation’s entire IT network, and help you reduce downtime, fix issues repeatedly, and increase end-user productivity.

  • Dramatic reduction in helpdesk tickets.
  • Improve client EUX and employee productivity.
  • Increase platform stability and capture big data for IT projects and provide remediations for any issues.

Access Symphony consists of 6 modules:

Symphony Agent

Symphony Agent is a service that runs on multiple platforms and carry’s out automation on endpoints providing stability, gathering performance data, and understanding usage of that endpoint and relaying this to organizations to help make informed decisions.

Symphony Agent can help lower your technology costs, engage with your end-users to help fix issues, while providing improved and consistent user experience through understanding your IT environment.

More info on Symphony Agent module see the Agent detail page

Symphony Insights

Symphony Insights gives you industry leading visualisation of endpoint data on your end-users. The key areas of interest for insights are users, apps, assets – with the module having the ability to differentiate the performance / usage of different areas, and portraying this in a friendly, customisable UI.

This can be utilised by technical and non-technical staff alike to make informed decisions with the click of a button and helps size VDI and put the appropriate users in the right place.

To read what else can Insights module do for you see the Insights detail page

Symphony Fix Engine

Easily Identify and create a database of issues that can be fixed by end-users with Symphony Fix Engine. This helps eliminate the needs for support tickets and can be run on desktop or on demand from an end-user, run in real time on an end-user’s machine, or done so automatically.

  • Hard cost savings,
  • Measurable improvement in EUX.
  • Deploy a fix to several endpoints all in one go.
  • Target in real time any number of endpoints.
  • Real time fixing across whole environment, target different endpoint types.

For more technical details regarding Fix Engine see the Fix Engine detail page

Symphony Portal

Give every employee the ability to carry out their tasks with minimal fuss with internal web, mobile, and app interfaces from Symphony Portal. Access anything from password resets to enabling applications in one simple to use space.

  • Centralisation of technology assets, providing a better EUX.
  • Reduce helpdesk tickets by self-servicing issues in one place.
  • Improves employee productivity and satisfaction in an organisation.
  • Make everything easily accessible, and customisable to your business.

To find out more on this see the Portal detail page

Symphony Assistant

Symphony Assistant allows you to get in front of issue fixes with our virtual assistant process – which recommends different fixes and solutions to help guide the user to fix the issue themselves. This module helps end-users get in front of a helpdesk to deal with issues that are less routine and need to be reported, cannot be dealt with automatically.

  • Proactively avoid IT tickets before they are created.
  • Create a better EUX through automatic fixes and updates.
  • Reduce cost for IT support.

More technical information on the Assistant detail page

Symphony Signal

Symphony Signal creates real-time desktop notifications and provides the ability to carry out generic surveys and popups to users to stop spam emails to the wrong location. The module has customisable workflows which can be triggered on demand, on a user’s criteria (location, department etc.) making sure the correct users get the correct alerts at the correct times.

  • Relevant information in front of the right user – helping boost efficiency.
  • Increased employee engagement and interaction.
  • Serves multiple purposes through one interface – departmental, user or locational based.

More technical information on the Signal detail page

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