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Access IT Automation
Enabling Modern Desktops
Access IT AutomationAccess IT Automation
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        • PRODUCTS
        • Access Capture
            • MODULES
            • Capture AppScan

              • Capture AppScan

                A customised, faster way to scan apps

                Scan your organisation’s entire software repository and gain a more detailed understanding.

            • Capture Discovery

              • Capture Discovery

                Make the Complex Simple

                Enable app owners to easily create of package documentation faster through industry leading automation technology and reduce reliance on resources for low level tasks.

            • Capture Packaging

              • Capture Packaging

                A customised, faster way to package apps

                Automatically package apps within MSIX, App-V, App Volumes, and app attach. Create as many as 1,500 MSI packages in as little as three days with a 90% success rate.

            • Capture Testing

              • Capture Testing

                Create a faster, better testing process

                The testing process you need when you need it, on-demand. Save as much as 95% on resources, and help you gather performance indicators to help improve quality.

            • Capture Publishing

              • Capture Publishing

                Deploy apps with confidence

                Publish applications in a controlled fashion, as part of a new or current workflow. Better consistency when deploying applications within any environment. 

        • Access Symphony
            • MODULES
            • Symphony Portal

              • Symphony Portal

                Everything in One Place

                Cut Costs & Improve the User Experience. Portal feature brings together all the IT and business process information that your users need.

            • Symphony Insights

              • Symphony Insights

                Data Visualisation that Makes a Difference

                Meaningful Oversight of Your Entire IT Estate. The Insights feature of Access Symphony gives you complete oversight of your IT environment, improving decision-making.

            • Symphony Fix Engine

              • Symphony Fix Engine

                IT Fixes at Your Fingertips

                Proactive & Reactive Fixing – Sorted. Fix Engine is a database of IT fixes that can be automated or implemented on-demand at any endpoint in your enterprise.

            • Symphony Agent

              • Symphony Agent

                Real-Time Visibility of Your IT Environment

                Make Informed Decisions. Collect data, assess machine performance, and automate tasks in real-time at all endpoints in your enterprise.

            • Symphony Signal

              • Symphony Signal

                Employee Communication, Only Better

                Taking Internal Comms Up a Gear. Cut through the overwhelming mass of emails that your employees receive to communicate with them directly on their desktop.

    • Resources
        • LATEST NEWS
        • News

          • News

            Learn more about our products technology and the industry as a whole.

          • Latest News

          • App Packaging in Modern Formats – the Final Piece of the CI/CD Software Development PuzzleAugust 13, 2024
          • Is It Time to Converge Application Management With DEX?August 5, 2024
          • We Just Got VDI to Work with GPUs – Now We Have to Get on Top of NPUsJuly 30, 2024
        • Release notes

          • Release Notes

            Don’t miss our latest updates and technical documentation surrounding all our products.

          • Latest Releases

          • ReleaseNote-AccessCapture-3-1-0Capture 3.1.0March 8, 2020
          • ReleaseNote-AccessCapture-3-1-1Capture 3.1.1March 15, 2020
          • ReleaseNote-Capture-v3_1_2Capture 3.1.2October 28, 2020
        • Video Library

          • Video Library

            Please find all of our latest product videos, webinars and technical documentation and demos to help you on your IT journey.

          • Latest videos

          • WEBINAR_ On Demand _ Everything You Need To Know About MSIXWEBINAR: On Demand | Everything You Need To Know About MSIX
          • Access Capture Webinar screenWEBINAR: On Demand | Access Capture V3
          • WEBINAR_ On Demand _ Access Symphony Top 5 Enterprise Use CasesWEBINAR: On Demand | Access Symphony Top 5 Enterprise Use Cases
        • Events

          • Events

            Here, you can find information on all upcomming and past events.

          • Latest events

          • Disrupt23 Nashville event bannerIGEL DISRUPT 23 Nashville
        • COMPANY
        • About Us

          • About Us

            Who We Are

            25 years of proven experience redefining IT processes and supporting client growth.

        • Partnerships

          • Partnerships

            Want makes a great technology partnership?

            Mutual respect and trust in each other’s offerings, this is how we build, support, and maintain collaboration with our partners.

        • Contact

          • Contact Us

            Who We Are

            Access IT Automation is helping organisations increase productivity and efficiency whilst decreasing IT costs and hassle.

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How To Save $1.5 Million A Year Per 10,000 Users On Password Resets With Access Symphony

Editors, NewsBy Andy LambrosMarch 29, 2022

META Group estimates that IT help desks on average receive 21 calls for help per user per year! If you have 10,000 users, that is 210,000 IT support tickets a year. Gartner estimates that 40% of IT help desk tickets are related to passwords, e.g., requests to reset a forgotten or lost password. Given that…

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