If you have been following our blog, you will have read many posts about how our products can help you by taking mundane, repetitive daily tasks and automating them rather than having employees do them. Automation undoubtedly saves your organization time, money, resources, and a lot of headaches. So although we designed our products with the specific needs of our clients in mind, sometimes there are unexpected uses that our products are suited for as well.
Post-Migration Follow-Up & Issue Resolution
How many emails does the average office employee receive per day? Well, in 2019, it was 121, so if the average employee was to spend just 3 minutes on each email, then checking email would take 6 hours per day. Obviously, employees spend a lot less time than that and, in doing so, can overlook important emails, dismissing them as junk or irrelevant.
That is why organizations are realizing that big-blast emails sent to the entire organization for important items, like a looming migration date or a post-migration survey, will just be ignored and are a waste of time and resources.
Instead of big email blasts, with Access Sign-Off, you can send more direct, group-specific emails, or even desktop notifications, on the day of the migration, 5 days later, etc. These notifications can be anything from customer satisfaction surveys to a set of instructions that runs the user through the paces to make sure everything from the printer to the favorites folder is working correctly.
By communicating this way through Sign-Off, not only is it harder to ignore or miss messages, but direct action can be taken through these messages to ensure that the system is working properly, and to raise tickets directly with the IT support team if it isn’t.
Knowing how many emails are received per day, it can be a challenge to filter out only the relevant company emails. For instance, with the return to the office, although COVID-19 restrictions are still in place, it can get confusing quickly. In addition to a company COVID-19 policy, there are federal, state, and local regulations to deal with, and these change all the time. All of these policies and regulations can require uploading of documents to prove compliance, and if they are not uploaded, you face fines if you are audited.
Using the same messaging system from Sign-Off, you can message users who have not yet uploaded all the necessary documentation, send the list of requirements based on the specific location at which the user works, etc. Going beyond COVID, this can be used for other location, group, division, etc. specific situations.
Intercepting Issues & Fixing Them
While things might have worked fine and “looked right” after migration, issues that weren’t initially detected can show up 6 months down the line. Maybe a printer wasn’t available for testing at the time, or perhaps an Outlook issue didn’t appear until later. In these cases, Fix Engine can be used so the help desk doesn’t need to get involved.
Using the repository of fixes, an Outlook error can be fixed with a few clicks from the user. If the fix is not in the repository, the user can submit a ticket directly from Fix Engine, which can integrate with ServiceNow and most other support programs. And even for certain issues, Fix Engine can intercept the submitted ticket and resolve the issue, keeping it away from the support staff.
Whether it is for fixing migration issues or relaying to your employees important information that can’t be ignored, Access Sign-Off and Fix Engine are valuable tools for the automation needs of your organization. Utilizing these tools, you can reduce downtime, and increase user happiness and productivity.