Symphony

Assistant

A customized, faster way to package apps

Automate Repetitive IT Support Tasks. Reduce support tickets and improve service levels by letting Access Symphony’s Assistant feature solve user issues virtually.

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FEATURES

Reduce helpdesk tickets

LOWER HELPDESK COSTS

With reduced support tickets, you can lower helpdesk costs and better utilize your IT resources.

Better user experience

MAXIMIZE EFFICIENCY

The Discovery module gives you the ability to timebox, helping companies maximize efficiency – which in turn makes it as cheap as possible to run. The module is also only running when needed to minimize costs and be as flexible as you need, whilst also helping get rid of any duplication.

Automates IT support tasks

AUTOMATED SUPPORT

Users need technical support, but a lot of the tickets that your IT staff deal with are routine and repetitive. Automate Repetitive IT Support Tasks

Flexible and Integrated

YOUR WORKFLOWS & PLATFORMS

Assistant can be tailored to your workflows and integrated with the platforms your enterprise already uses.

Powered by AI, Assistant can take over these support requirements, providing the help, solutions, and information that users need, while freeing up your technical resources for more challenging issues and value-adding tasks.

TRUSTED US ALREADY

Most organisations have IT helpdesk – need to call helpdesk or raise a ticket. Assistant allows you to get in front of this through virtual assitant process – which will recommend different fixes and solutions to help guide the user to fix the issue themselves.

BENEFITS

Reducing tickets

Avoiding tickets therefore avoiding cost, effeciency of end users

AI powered

Integrates with AI tech i.e. MS cognative systems, Teams, Skype, Alexa, Outlook etc. – providing user with help and knowledge base fixing within other parts of corporate platforms they use.

Better EUX

Users adopting self-service, don’t need to contact helpdesk for simple, predictible requests.

Multi-lingual

Works in multiple different languages.

Ready to Get Started?

Let us help you show how much Access Capture can save your organization.

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What our customers have to say

Due to the products API-driven automation we had flexibility to use only what we needed. Our resource optimization and time saving were phenomenal.

Large Management Consultancy

App Packaging & Testing Manager

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Assistant

Virtual IT Support

Automate Repetitive IT Support Tasks. Reduce support tickets and improve service levels by letting Access Symphony's Assistant feature solve user issues virtually.

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