Symphony

Assistant

Virtual IT Support

Automate Repetitive IT Support Tasks. Reduce support tickets and improve service levels by letting Access Symphony’s Assistant feature solve user issues virtually.

You are here:

FEATURES

Reduce Helpdesk Tickets

LOWER HELPDESK COSTS

With reduced support tickets, you can lower helpdesk costs and better utilise your IT resources.

Better User Experience

MAXIMISE EFFICIENCY

The Discovery module gives you the ability to timebox, helping companies maximise efficiency – which in turn makes it as cheap as possible to run. The module is also only running when needed to minimise costs and be as flexible as you need, whilst also helping get rid of any duplication.

Automates IT Support Tasks

AUTOMATED SUPPORT

Users need technical support, but a lot of the tickets that your IT staff deal with are routine and repetitive. Symphony Assistant automates repetitive IT support tasks.

Flexible and Integrated

YOUR WORKFLOWS & PLATFORMS

Assistant can be tailored to your workflows and integrated with the platforms your enterprise already uses.

Powered by AI, Assistant can take over these support requirements, providing the help, solutions, and information that users need, while freeing up your technical resources for more challenging issues and value-adding tasks.

TRUSTED US ALREADY

Most organisations have an IT helpdesk, which is needed to call the helpdesk or to raise a ticket. Assistant allows you to get in front of this through virtual assistant process, which will recommend different fixes and solutions to help guide the user to fix the issue themselves.

BENEFITS

Reducing Tickets

By increasing the efficiency of end users, you will inevitably reduce the number of support tickets and therefore avoiding unnecessary costings.

AI Powered

Symphony Assistant integrates with AI technologies such as MS cognitive systems, Teams, Skype, Alexa and Outlook. This provides users with the help and knowledge they need for solving issues within other parts of corporate platforms they use.

Better EUX

Allowing users to adopt self-service, which results in them not needing to contact the helpdesk for simple, predictable requests.

Multi-lingual

Works in multiple different languages.

Ready to Get Started?

Let us help you show how much Access Symphony can save your organisation.

RELATED ARTICLES

What our customers have to say

Due to the products API-driven automation we had flexibility to use only what we needed. Our resource optimisation and time saving were phenomenal.

Large Management Consultancy

App Packaging & Testing Manager

View other modules of Access Symphony

Access Symphony gives you proactive problem-solving and collaboration tools – that automatically centralise data and information, whilst enhance real-time monitoring and giving you best-in-class IT visualisation.

Symphony

Portal

Everything in One Place

Cut Costs & Improve the User Experience. Portal feature brings together all the IT and business process information that your users need.

Portal

Symphony

Insights

Data Visualisation that Makes a Difference

Meaningful Oversight of Your Entire IT Estate. The Insights feature of Access Symphony gives you complete oversight of your IT environment, improving decision-making.

Insights

Symphony

Fix Engine

IT Fixes at Your Fingertips

Proactive & Reactive Fixing – Sorted. Fix Engine is a database of IT fixes that can be automated or implemented on-demand at any endpoint in your enterprise.

Fix Engine

Symphony

Assistant

Virtual IT Support

Automate Repetitive IT Support Tasks. Reduce support tickets and improve service levels by letting Access Symphony's Assistant feature solve user issues virtually.

Symphony

Agent

Real-Time Visibility of Your IT Environment

Make Informed Decisions. Collect data, assess machine performance, and automate tasks in real-time at all endpoints in your enterprise.

Agent

Symphony

Signal

Employee Communication, Only Better

Taking Internal Comms Up a Gear. Cut through the deluge of emails that your employees receive to communicate with them directly on their desktop.

Signal