With trends like remote working and digital transformation, our workplaces are becoming increasingly digital. This digitalisation of work is putting DEX (digital employee experience) high on the priority list for organisations to consider, not least because DEX helps attract, retain, and engage the best talent. Good DEX also improves productivity and can facilitate innovation, collaboration, and creativity.
Therefore, it is not surprising that organisations are looking for ways to optimise and continuously improve DEX. The question is how.
How do you optimise DEX today and ensure it continuously improves in the future?
What is the secret sauce that can transform baseline DEX into fantastic DEX?
What is the core component that will help you create intuitive, efficient, and reliable digital interactions that support and streamline work processes, rather than hinder them?
The Secret Sauce Revealed
There are lots of products, technologies, and platforms in the DEX space. Our product Access Symphony is one of them, as recognised by Gartner in its report Market Guide for DEX Tools. While a lot of DEX-focused products are great (Access Symphony certainly is!), they are not the core component that will help you optimise and continuously improve DEX in your organisation.
DEX products, technologies, and platforms give you features and functions that will help you optimise DEX, but none of them represent the core component.
In fact, none of them can even function without the core component.
You’ve probably guessed what it is by now.
The core component of DEX in your organisation is data.
To optimise and continuously improve DEX you need to:
- Receive data
- Process and manipulate data
- Analyse data
- Make decisions based on data
- Automate processes using data
- Maintain and identify variations in data
- Communicate and transfer data
- Give employees more control over data
- And more…
(We’re in the realm of big data here, so continuing would create a big list. Suffice it to say data is the core component of DEX.)
Data and Access Symphony
With this understanding, we can loop back to why Access Symphony is recognised as a leading product in the DEX space. The expansive range of features is a consideration but, as mentioned above, features and functions are only part of the DEX equation. Data is the core component, and this is where Access Symphony can drive DEX optimisation to the next level in your organisation. Here are some examples:
Giving Users Control of Data
Putting users more in control of the data they need is essential to DEX. Here are two examples to put this into context.
- User guides are part of the vast repository of information that your organisation owns. This could be software or equipment user guides, for example. If employees have to ask for a user guide to be sent to them or, even worse, if they are not aware the user guide exists, they are not in control of the data that is relevant to their day-to-day experience.
- Very few issues that employees face, such as IT issues, are unique. In the vast majority of cases, the organisation has encountered the problem before and most likely has a fix. If the employee has to ask for that fix, such as via raising a support ticket, they are not in control of the data they need.
In both the above examples, the organisation has the data the employee needs, but it is controlled by someone other than the employee.
Giving users more control over data (which you can do using Symphony Portal) improves DEX.
Using Data to Stay on the Front Foot
In many respects, if a user has to report an issue they are having with an application or desktop environment, you are already on the back foot from a DEX perspective. Even if you have excellent processes and systems to resolve the issue, the fact the user encountered it in the first place is a DEX black mark.
Real-time oversight, analytics, and intelligent reporting of all users, applications, and endpoints will allow you to identify anomalies and issues before they are apparent to the user, enhancing DEX better than any post-issue resolution. You can get this real-time oversight, analytics, and intelligent reporting from Symphony Insights and Symphony Agent.
With IT issues, you can then take DEX optimization a stage further by automating the implementation of solutions. You can do this with Symphony Fix Engine.
Send and Receive Data
Two-way communication is crucial to a positive and improving DEX. However, effective communication is easier said than done.
You need to get information to employees, but it’s hard to cut through the noise of emails, text messages, and phone calls.
You also need to get information and feedback from employees. With the communication technologies we have available, this should be a straightforward process. If you’ve ever tried to, though, you will know there is nothing about it that is easy.
Symphony Signal gives you tools to improve the communication of data to and from employees, enhancing DEX.
Smart Technology Integrated with Data Equals Great DEX
Data underpins all businesses, and it is vast in its range and scope. This is why it is such a core component for DEX and it’s also why we made the integration, visualisation, use, and communication of data central to the way Access Symphony works. Get in touch today to find out how Access Symphony can help take DEX to another level in your organisation.
