Hardware and application monitoring is one thing – collecting, processing, analysing, and using hardware and application performance data is on a whole other level.

Why is it important to have a system like Access Symphony that has the capability to collect this performance data? Why is it necessary and what are the benefits to your IT and business operations?

Below are seven of the main reasons, advantages, and benefits of collecting hardware and application performance data in your business.


1. Access Real-Time Information

Having access to real-time data about what is happening across your IT infrastructure improves oversight and decision-making. It also helps your IT team deliver a proactive service to improve the experience of users.


2. Use Historic Trends to Predict the Future

IT departments need to offer more than being proactive to real-time events. In the modern world of business, it is also increasingly important to predict what will happen in the future so preventative action can be taken.

By collecting hardware and application performance data, it is possible to use historic trends to predict the future. For example, information on CPU or memory performance can show when a user needs to be upgraded so the upgrade can be completed before the user starts experiencing productivity-hampering performance problems.


3. Quickly Identify the Root Cause of Issues

Collecting performance data for hardware and software also makes it possible to quickly identify the real reasons for IT-related problems. By identifying issues quickly, their impact can be limited, and corrective action can be taken as soon as possible.

One common example is a situation where a new app deployment is causing a memory leak on certain machines – without effective hardware and application performance data, these types of issues can be difficult to track down and resolve.

Other examples include where a specific request has higher-than-expected latency and properly identifying the root cause of poor user experience, rather than only dealing with the symptoms.


4. Improves IT Planning

IT infrastructure, resources, and project planning can also be improved when you have good quality, easy-to-understand, and actionable hardware and application performance data.

For this point, we can use a Windows 11 upgrade project as an example. Without the right application and hardware performance information, your IT team will be upgrading devices blind or partially blind.

On the flip side, with this data, you will get a good understanding of the barriers, bottlenecks, and error traps that exist. For example, you will know in advance which assets in the organisation have a TPM security chip as well as the chip version on each device. You can then factor this information into your Windows 11 upgrade plans.


5. Helps with Optimisation

It isn’t just addressing issues or completing upgrades, as having access to good hardware and application performance data can also help you optimise the IT infrastructure in your organisation. You can use information such as app and device usage, average response times, error rates, and more to optimise the employee experience, and even the total experience.


6. Reduces Helpdesk Tickets

Many of the points above will result in fewer helpdesk tickets being submitted by users, as your organisation will have continuously optimised applications and hardware, with issues addressed in real-time or ahead of time.


7. Improved Productivity & More Effective Allocation of Resources

Overall, the points above deliver improved levels of productivity and efficiency within the IT function of your business.

This can mean reduced labour costs, but more often than not it also means organisations can reallocate technical resources to tasks that contribute to the digital transformation of the business. With a more efficient IT function, technical resources can also be reallocated to other valuable tasks, such as those that improve the customer experience and the company’s level of competitiveness.

Other benefits include cost savings on software licences and IT hardware, more effective business processes, and improved IT budget planning and strategy development.


Embracing Data

With an enterprise-level tool like Access Symphony, the devices and applications currently in use in your organisation can provide you with a wealth of information. That information can be used to not only improve your company’s IT, but also the business overall.

As this data exists and can be captured and processed, it’s time you started using it to the benefit of your business.


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