Let’s be honest – IT ticketing is a pain. Nobody likes it on either side of the equation. Here’s the good news, though: self-healing endpoints can accelerate the end of IT ticketing as you know it in your organisation. It’s the death of the IT ticket, and it’s a loss that few people will mourn. …
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Are you ready for a break from the summer’s water activities, food indulgences, or airport waiting lounges? We’ve got just the thing – a catch-up blog covering the hottest topics of the year so far in application management, endpoint migration, EUC, and more. Don’t worry, though, this isn’t a technology epic with several thousand words…
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Introduction This case study demonstrates how to successfully and cost-effectively migrate from SCCM to Intune. The company that is the subject of this case study is a large financial services company. The move from SCCM to Intune was a pivotal component of its strategy to migrate users from physical devices to the Microsoft virtual desktop…
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Introduction Project dependencies are a significant challenge when working to achieve both corporate and technology objectives. This challenge of project dependencies was faced by our client, a large regional bank in the US. Its primary objectives, including reducing operating costs, were being held back because of the time-consuming and resource-intensive technical realities of the initiative,…
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Automation has been a key priority for organisations across all industries for decades, with adoption accelerating in recent years through the development of new technologies, including AI. It makes sense. Software applications and machines can work faster than people. They don’t make mistakes, they don’t need holidays, and they can operate 24/7 if required. We…
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As the years tick by, enterprise businesses invest enormous amounts of money in software and the deployment solutions needed to get applications onto end-user devices. Many of these investments are made with the best of intentions, such as to enhance workplace productivity, facilitate innovation, and deliver on IT project objectives. However, these investment decisions are…
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Famous statesman and one of the founding fathers of the United States, Benjamin Franklin, is famous for saying, “…in this world nothing can be said to be certain, except death and taxes”. Had he lived in the 21st century rather than the 18th, he might have instead said: “…in this world nothing can be said…
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It’s just six months to go until one of the most talked about dates on the IT calendar for 2025 – Windows 10 End of Life (EOL). Anybody who has been following this story (which is probably everyone) will know that the EOL deadline has become considerably softer than initially thought. Still, now is the…
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In large migration and IT infrastructure change projects (such as migrating users to Windows 11), strategy development and decision-making are often centred on technology. Back in the technology olden days (i.e., a few years ago), it was all about checking system requirements and hardware compatibility when upgrading users and devices to a newer operating system…
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Unified Endpoint Management (UEM), End User Computing (EUC), and Digital Employee Experience (DEX) all exist in the same technology realm. While there are (many) crossovers and similarities between the three, there are differences. Those differences are important to understand to ensure you implement the products, platforms, and solutions that your business needs. After all, there…
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