Optimising DEX (digital employee experience) in large enterprise organisations requires a strategic approach. Scalability is where the real challenges arise. After all, it can be relatively straightforward to optimise DEX for a specific cohort of users. Problems arise when you try to scale across the organisation, as different users and cohorts of users will have…
Let’s be honest – IT ticketing is a pain. Nobody likes it on either side of the equation. Here’s the good news, though: self-healing endpoints can accelerate the end of IT ticketing as you know it in your organisation. It’s the death of the IT ticket, and it’s a loss that few people will mourn. …
Most people would give the same answer if asked about the main hype in technology at the moment. That answer would be AI – artificial intelligence. Companies of all sizes and in most industries are looking for ways to transfer that hype into something that can work and deliver tangible benefits. Here’s the thing, though…
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