When an enterprise goes through a major IT migration project, or is trying to properly implement/keep pace with Evergreen IT initiatives, the IT department is really squeezed on all sides. With so much pressure on IT, it is easy to lose focus and forget who it is that IT is serving and who is being…
We are often asked this two-fold question: How do our IT Automation products address the currently known issues that exist in a client’s IT environment, and what happens when new issues are discovered, new apps or updates come into play, etc.? As an answer, this post will discuss, from a high level, our process for…
As some regions are opening up around the world, companies like Google and Microsoft are already implementing long-term hybrid or Work-From-Anywhere (WFA) models for when employees are able to return to the office. In fact, one study finds that 22% of Americans will be remote by 2025 due to the resulting cost-savings (i.e. less office…
Microsoft’s Windows Virtual Desktop (WVD), a relatively new technology released in late 2019, has proven to be a vital solution for many enterprises. During the pandemic and subsequent stay-at-home orders, companies found themselves needing to provide their employees overnight with an in-office experience at their home. Powered by Azure, this cloud-based application virtualization service provides…
By now, most enterprises are using some form of IT Automation to create repeatable processes that minimize or avoid human interaction with IT systems with the goal of realizing potential cost reductions, process improvements, and efficiency gains. However, almost always, IT automation is done in bits and pieces — without a central repository or the…
According to a Zendesk study, organizations receive an average of 492 tickets per month — 69% of which could be resolved with a single touch. On average, these tickets cost $15.56 per ticket and take more than 24 hours to first respond. Based on my experience, it could take an additional 2-3 days to get…
Between maintaining the current IT environment and driving innovation, IT departments have had to figure out how to manage their increasingly complex environments with fewer resources and less budget and time. Automating otherwise time-consuming and labor-intensive tasks can not only enable you to chip away at your ever-growing workload faster, but can increase your ability…
In a world of Digital Transformation where “King Customer” rules, we can all agree that the experience a user has with a product is instrumental. In other words, today, success is about providing the best possible End User Experience (EUX). End user experience isn’t limited to an organization’s customers. It also needs to include its…
There’s no denying it: If you are a Microsoft shop, it is very likely that your organization is going to migrate to Office 365 sooner rather than later. The SaaS version of the Office Suite has so much more to offer than the on-premise version, i.e., newer features, enhanced security, stability fixes, etc. Whether your…
In the past 12 months, pressure to drive Digital Transformation has reached a new milestone. Alongside with growth, becoming a digital business is now one of the top priorities for CIOs. In fact, our clients and prospects are telling us that one of the biggest concerns right now is figuring out how to increase business…
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