A few years ago before Access IT Automation was founded, I had a very insightful conversation with a Head of Client Services of one of the big service integrators in my role as the CEO of Access, our IT Managed Service Provider. This conversation stuck with me all these years because it addressed an all-too…
Productivity is often overlooked as a metric when measuring the performance of your IT team. While it may not be as measurable as other key performance indicators (KPIs), the productivity of your IT team is a significant factor in your bottom line. There is a simple reason for that: IT teams are overwhelmed — facing…
Everyone knows IT automation provides lots of perks for IT as well as the entire business. But when hard pressed for tangible benefits and real numbers — or writing a business case — most of us would be caught off guard. It doesn’t come naturally to most IT professionals. Over the past 30+ years as…
Last week, we talked about how the role of the CIO is changing in pursuit of Digital Transformation and with it the key performance indicators to measure their effectiveness and contributions to the company’s bottom line. But this tectonic shift isn’t happening in a vacuum — it requires an organizational change, or culture shift, to…
As more organizations look to their CIO to lead the company’s Digital Transformation efforts, the traditional role continues to evolve to fill this growing responsibility. To get a clearer picture of what this shift will look like, Gartner recently surveyed over 3,160 CIOs from 98 countries representing approximately $13 trillion in revenue/public sector budgets and $277 billion…
Things are finally looking up on the IT budget horizon. According to the 2019 State of IT by Spiceworks, 56% of enterprises are planning to increase their IT budget in 2019 while 43% of organizations anticipate no change in their IT team’s monetary plan! The majority of enterprises increased their IT dollars to invest in…
Whether you are gathering trends and statistics for a presentation or business case to convince your executive management, board of directors, or other key stakeholders to increase your IT budget, up your internal IT staff numbers, or invest in emerging technologies to power your Digital Transformation, pulling together reliable data to back up your arguments…
IT organizations have transformed significantly over the past 20 years. To stay relevant, enterprises have found themselves needing to make investments in an online presence, offshore resourcing, smart mobile devices, SAS models, and cloud infrastructure, just to name a few. With all these moving pieces and rapidly changing technology, IT leaders are challenged more than…
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