As part of our efforts to constantly improve and update our products, we are pleased to announce that Access Symphony (along with SignOff and Fix Engine ) is able to be fully integrated with ServiceNow. In our blog, we have discussed in the past the advantages of Symphony, SignOff, and Fix Engine , but today…
META Group estimates that IT help desks on average receive 21 calls for help per user per year! If you have 10,000 users, that is 210,000 IT support tickets a year. Gartner estimates that 40% of IT help desk tickets are related to passwords, e.g., requests to reset a forgotten or lost password. Given that…
Employee portals are nothing new. They have been around for the past two decades, but they are always somewhat cobbled-together, custom-coded mammoths that take months to develop and are incredibly rigid. Most of the time, they still don’t include the level of technical detail and self-service capacities required by today’s Modern Workplace employees who are…
Since the last time we officially published Capture release notes, we have made a lot of other new features, bug fixes, and updates available. This includes our new capability of automatically converting App-V source files to MSIX as well as the ability to launch and load App Volumes containers. We will write up more details…
When it comes to modern app management, a lot has changed in the last few years with the release of Windows 10 and the proliferation of cloud services. With the rapid pace of updates from Microsoft, app testing and deployment has never been more important to keep an enterprise running smoothly. Without keeping your apps…
If you have been following our blog, you will have read many posts about how our products can help you by taking mundane, repetitive daily tasks and automating them rather than having employees do them. Automation undoubtedly saves your organization time, money, resources, and a lot of headaches. So although we designed our products with…
Over the past few years, Access IT Automation has grown from being a provider of application packaging and testing automation solutions (Access Capture) and automated endpoint management tools (such as Access Symphony and Access Fix Engine ) to creating a holistic platform that allows enterprise-size organizations to not only enable Modern Desktops, but to also…
While the vast majority of large organizations are still in the trenches with Windows 10 Servicing updates and only starting to evaluate Windows 11 for a migration project later this year or (more likely) early next year, there are a few major pitfalls you can get trapped in early on that heavily impact the success…
When companies are considering moving to a VDI framework, they’ll have to think about whether to utilize stateful or stateless VDI designs. Companies can get massive efficiencies by moving machines to VDI. Sometimes this is done in conjunction with moving to a new operating system, or in the context of other legacy migration projects. However,…
Remember that time Microsoft told us Windows 10 was going to be the last Windows ever? It was a claim that was more than a bit over-hyped, but the reality today is that you probably have thousands of machines in your organization running a version of Windows 10 that isn’t going to be supported in…
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