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Access IT Automation
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        • PRODUCTS
        • Access Capture
            • MODULES
            • Capture AppScan
              • Capture AppScan

                A customised, faster way to scan apps

                Scan your organisation’s entire software repository and gain a more detailed understanding.

            • Capture Discovery
              • Capture Discovery

                Make the Complex Simple

                Enable app owners to easily create of package documentation faster through industry leading automation technology and reduce reliance on resources for low level tasks.

            • Capture Packaging
              • Capture Packaging

                A customised, faster way to package apps

                Automatically package apps within MSIX, App-V, App Volumes, and app attach. Create as many as 1,500 MSI packages in as little as three days with a 90% success rate.

            • Capture Testing
              • Capture Testing

                Create a faster, better testing process

                The testing process you need when you need it, on-demand. Save as much as 95% on resources, and help you gather performance indicators to help improve quality.

            • Capture Publishing
              • Capture Publishing

                Deploy apps with confidence

                Publish applications in a controlled fashion, as part of a new or current workflow. Better consistency when deploying applications within any environment. 

        • Access Symphony
            • MODULES
            • Symphony Portal
              • Symphony Portal

                Everything in One Place

                Cut Costs & Improve the User Experience. Portal feature brings together all the IT and business process information that your users need.

            • Symphony Insights
              • Symphony Insights

                Data Visualisation that Makes a Difference

                Meaningful Oversight of Your Entire IT Estate. The Insights feature of Access Symphony gives you complete oversight of your IT environment, improving decision-making.

            • Symphony Fix Engine
              • Symphony Fix Engine

                IT Fixes at Your Fingertips

                Proactive & Reactive Fixing – Sorted. Fix Engine is a database of IT fixes that can be automated or implemented on-demand at any endpoint in your enterprise.

            • Symphony Assistant
              • Symphony Assistant

                Virtual IT Support

                Automate Repetitive IT Support Tasks. Reduce support tickets and improve service levels by letting Access Symphony's Assistant feature solve user issues virtually.

            • Symphony Agent
              • Symphony Agent

                Real-Time Visibility of Your IT Environment

                Make Informed Decisions. Collect data, assess machine performance, and automate tasks in real-time at all endpoints in your enterprise.

            • Symphony Signal
              • Symphony Signal

                Employee Communication, Only Better

                Taking Internal Comms Up a Gear. Cut through the overwhelming mass of emails that your employees receive to communicate with them directly on their desktop.

    • Resources
        • LATEST NEWS
        • News
          • News

            Learn more about our products technology and the industry as a whole.

          • Latest News

          • Dos-and-Don’ts-When-Planning-a-VDI-Migration_1Dos and Don’ts When Planning a VDI MigrationDecember 8, 2022
          • CIO-CTO-Priorities-in-2022-Beyond-(1)CIO & CTO Priorities in 2022 & BeyondJanuary 10, 2022
          • David-Halfteck-Internal-Staff-Campaign-BWGet To Know … David Halfteck | Chief Technology OfficerDecember 6, 2021
        • Release notes
          • Release Notes

            Don’t miss our latest updates and technical documentation surrounding all our products.

          • Latest Releases

          • Businessman trading online stock market on teblet screen, digital investment conceptCapture 3.1.0March 8, 2020
          • Looking directly up at the skyline of the financial district in central London – stock imageCapture 3.1.1March 15, 2020
          • Data scientists. Male programmer using laptop analyzing and developing in various information on futuristic virtual interface screen. Algorithm. marketing and deep learning of artificial intelligenceCapture 3.20March 8, 2022
        • Video Library
          • Video Library

            Please find all of our latest product videos, webinars and technical documentation and demos to help you on your IT journey.

          • Latest videos

          • WEBINAR_ On Demand _ Everything You Need To Know About MSIXWEBINAR: On Demand | Everything You Need To Know About MSIX
          • Access Capture Webinar screenWEBINAR: On Demand | Access Capture V3
          • WEBINAR_ On Demand _ Access Symphony Top 5 Enterprise Use CasesWEBINAR: On Demand | Access Symphony Top 5 Enterprise Use Cases
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          • About Us

            Who We Are

            25 years of proven experience redefining IT processes and supporting client growth.

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          • Contact Us

            Who We Are

            Access IT Automation is helping organizations increase productivity and efficiency whilst decreasing IT costs and hassle.

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Category Archives: News

Reduce Your IT Support Tickets With Automated Self-Service

NewsBy David HalfteckSeptember 19, 2019Leave a comment

According to a Zendesk study, organizations receive an average of 492 tickets per month — 69% of which could be resolved with a single touch. On average, these tickets cost $15.56 per ticket and take more than 24 hours to first respond. Based on my experience, it could take an additional 2-3 days to get…

What Is An Automation Center of Excellence & Do You Need One?

NewsBy David Butler-McAllisterAugust 23, 2019Leave a comment

The days when you could derive a competitive benefit by simply automating some process are long gone. It’s now a question of how effective the automation will be, rather than whether you should adopt it. In other words, the competitive advantage is realized through a holistic and strategic management of all bits and pieces of…

3 Types Of Automation You Need To Be Pursuing Now

NewsBy David Butler-McAllisterAugust 20, 2019Leave a comment

IT departments are currently experiencing a dramatic increase in application requests, largely as the result of the transition to a completely mobile workforce. However, staffing has remained relatively constant, prompting many enterprises to adopt automation as a means of deploying applications more rapidly in addition to realizing other ways for IT to benefit from automation.

6 Simple, But Time-Consuming IT Tasks You Need To Automate Today

NewsBy David HalfteckAugust 12, 2019Leave a comment

Between maintaining the current IT environment and driving innovation, IT departments have had to figure out how to manage their increasingly complex environments with fewer resources and less budget and time. Automating otherwise time-consuming and labor-intensive tasks can not only enable you to chip away at your ever-growing workload faster, but can increase your ability…

3 Tell-Tale Signs Self-Service Automation Will Improve Your End User Experience

NewsBy David HalfteckAugust 8, 2019Leave a comment

In a world of Digital Transformation where “King Customer” rules, we can all agree that the experience a user has with a product is instrumental. In other words, today, success is about providing the best possible End User Experience (EUX). End user experience isn’t limited to an organization’s customers. It also needs to include its…

Migrating To Office 365 — Plugins, Add-ins, & Macros Compatibility

NewsBy David HalfteckJuly 29, 2019Leave a comment

There’s no denying it: If you are a Microsoft shop, it is very likely that your organization is going to migrate to Office 365 sooner rather than later. The SaaS version of the Office Suite has so much more to offer than the on-premise version, i.e., newer features, enhanced security, stability fixes, etc. Whether your…

What Every IT Manager Should Know About Robotic Processing Automation

NewsBy David Butler-McAllisterJuly 24, 2019Leave a comment

Digital technology has opened whole new vistas of success, profit, and agility in organizations across the globe. From the smallest startup to the vastest enterprise, Digital Transformation has forever changed the way we do business.

Agile IT Planning & Deployments To Drive Digital Transformation

NewsBy David Butler-McAllisterJuly 3, 2019

According to Gartner, Digital Transformation is one of THE hottest topics right now. In a recent Gartner survey, 62% of CEOs said they have an initiative in place to make their organizations more “digital.” To support their customer engagement, businesses need to primarily solve three issues: How to handle suddenly spiking demands and demand volatility…

How To Get Your Business Units On Board With IT Automation

NewsBy AccessITJune 20, 2019Leave a comment

The possibilities of automation are endless — and that scares many employees. And while enterprises today need to have a short- and long-term plan in place to retrain and reassign their resources whose jobs are now done through automation, IT Automation is aiming to make IT processes faster, more efficient, and ultimately more agile to…

Technical Requirements Before Implementing Access Capture For App Packaging & Testing Automation

NewsBy Nicholas MaloneyMay 28, 2019Leave a comment

One of the biggest concerns enterprise IT teams voice when they see Access Capture, our application packaging and testing automation solution, in action for the first time is the amount of work that needs to be done as a prerequisite. In reality, however, Access Capture supports multiple deployment possibilities and can utilize most, if not…

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