According to a Zendesk study, organizations receive an average of 492 tickets per month — 69% of which could be resolved with a single touch. On average, these tickets cost $15.56 per ticket and take more than 24 hours to first respond. Based on my experience, it could take an additional 2-3 days to get…
The days when you could derive a competitive benefit by simply automating some process are long gone. It’s now a question of how effective the automation will be, rather than whether you should adopt it. In other words, the competitive advantage is realized through a holistic and strategic management of all bits and pieces of…
IT departments are currently experiencing a dramatic increase in application requests, largely as the result of the transition to a completely mobile workforce. However, staffing has remained relatively constant, prompting many enterprises to adopt automation as a means of deploying applications more rapidly in addition to realizing other ways for IT to benefit from automation.
Between maintaining the current IT environment and driving innovation, IT departments have had to figure out how to manage their increasingly complex environments with fewer resources and less budget and time. Automating otherwise time-consuming and labor-intensive tasks can not only enable you to chip away at your ever-growing workload faster, but can increase your ability…
In a world of Digital Transformation where “King Customer” rules, we can all agree that the experience a user has with a product is instrumental. In other words, today, success is about providing the best possible End User Experience (EUX). End user experience isn’t limited to an organization’s customers. It also needs to include its…
There’s no denying it: If you are a Microsoft shop, it is very likely that your organization is going to migrate to Office 365 sooner rather than later. The SaaS version of the Office Suite has so much more to offer than the on-premise version, i.e., newer features, enhanced security, stability fixes, etc. Whether your…
Digital technology has opened whole new vistas of success, profit, and agility in organizations across the globe. From the smallest startup to the vastest enterprise, Digital Transformation has forever changed the way we do business.
According to Gartner, Digital Transformation is one of THE hottest topics right now. In a recent Gartner survey, 62% of CEOs said they have an initiative in place to make their organizations more “digital.” To support their customer engagement, businesses need to primarily solve three issues: How to handle suddenly spiking demands and demand volatility…
The possibilities of automation are endless — and that scares many employees. And while enterprises today need to have a short- and long-term plan in place to retrain and reassign their resources whose jobs are now done through automation, IT Automation is aiming to make IT processes faster, more efficient, and ultimately more agile to…
One of the biggest concerns enterprise IT teams voice when they see Access Capture, our application packaging and testing automation solution, in action for the first time is the amount of work that needs to be done as a prerequisite. In reality, however, Access Capture supports multiple deployment possibilities and can utilize most, if not…
