After a bit of a rough year, things are starting to look up: Gartner predicts that IT spending will bounce back to a healthy growth rate of 3.7% in 2020 — largely due to enterprise software spending. John-David Lovelock, research vice president at Gartner, said: “The slowdown in IT spending in 2019 is not expected…
On September 30th, 2019, Microsoft’s Brad Anderson announced that Windows Virtual Desktop, Microsoft’s new cloud-based desktop and app virtualization service, is now generally available worldwide. It has been in public preview since March 2019. The promise of Windows Virtual Desktop is to “deploy and scale your Windows desktops and apps on Azure in minutes” by…
As you might already know, Access Capture V3 will be launched on November 14th, 2019. The new release includes lots of new exciting features and platform improvements. Last week, we walked you through some of them already and today, as promised, I would like to highlight some additional nuggets, in particular: Enhanced structured logging with…
Since Windows 10 was released with much fanfare as the ‘last Windows’, Microsoft has made many changes to its servicing model, terminology, and support schedule — causing much confusion among its customers, IT admins, and C-level executives. One could say that change is a constant with Windows-as-a-Service, and not only with its much smaller, continuous…
I am very excited to share with you that on November 14th, 2019, we are officially launching our new version (V3) of Access Capture, our enterprise application packaging and testing automation solution. We have added some very exciting features, and there are significant platform changes. I cannot wait to share all the upgrades with you…
According to a Zendesk study, organizations receive an average of 492 tickets per month — 69% of which could be resolved with a single touch. On average, these tickets cost $15.56 per ticket and take more than 24 hours to first respond. Based on my experience, it could take an additional 2-3 days to get…
The days when you could derive a competitive benefit by simply automating some process are long gone. It’s now a question of how effective the automation will be, rather than whether you should adopt it. In other words, the competitive advantage is realized through a holistic and strategic management of all bits and pieces of…
IT departments are currently experiencing a dramatic increase in application requests, largely as the result of the transition to a completely mobile workforce. However, staffing has remained relatively constant, prompting many enterprises to adopt automation as a means of deploying applications more rapidly in addition to realizing other ways for IT to benefit from automation.
Between maintaining the current IT environment and driving innovation, IT departments have had to figure out how to manage their increasingly complex environments with fewer resources and less budget and time. Automating otherwise time-consuming and labor-intensive tasks can not only enable you to chip away at your ever-growing workload faster, but can increase your ability…
In a world of Digital Transformation where “King Customer” rules, we can all agree that the experience a user has with a product is instrumental. In other words, today, success is about providing the best possible End User Experience (EUX). End user experience isn’t limited to an organization’s customers. It also needs to include its…
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